Transportation
Customer service around the clock, even where the bus runs once an hour.
Customer service around the clock, even where the bus runs once an hour.
Customer service around the clock, even where the bus runs once an hour.
Our AI Agent Management Platform automates recurring passenger requests across phone, chat, and email. It connects to your journey planner, dispatch, and ticketing systems, operates in the EU, and hands over to your team at clearly defined points.
ISO 27001 · GDPR · EU AI Act · Zero Retention · EU-Sovereign Hosting (Frankfurt) · Full Audit Trails
Aigentiq connects your EHR, billing, and clinical systems into a single intelligent layer — orchestrating the full patient journey autonomously, from intake and eligibility to consent, handoff, and discharge.
C5 · SOC 2 · ISO 27001 · GDPR · EU AI Act · Zero Retention · Full Audit Trails
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In partnership with
In partnership with
Featured Transportation Use Case
Featured Transportation Use Case
Autonomous On-Demand Ride Booking
From phone request to confirmed ride, without a callback
From phone request to confirmed ride, without a callback
The Problem
In many rural regions, on-demand rides are still booked mostly by phone, within fixed service hours. Service teams are small, vacancies stay open, and demand peaks around holidays and month-end. Outside service hours passengers cannot book at all; inside them, staff repeat the same steps for every call: confirm the details, check the dispatch system, call back.
The Solution
The on-demand booking agent takes the booking from first request to confirmation, day or night, by phone, chat, or email. It works through four sub-agents, each responsible for one step, and writes the confirmed job directly into your dispatch system.
The Problem
In many rural regions, on-demand rides are still booked mostly by phone, within fixed service hours. Service teams are small, vacancies stay open, and demand peaks around holidays and month-end. Outside service hours passengers cannot book at all; inside them, staff repeat the same steps for every call: confirm the details, check the dispatch system, call back.
The Solution
The On-Demand Booking Agent takes the booking from first request to confirmation, day or night, by phone, chat, or email. It works through four sub-agents, each responsible for one step, and writes the confirmed job directly into your dispatch system.
Orchestrated Steps
Request Recognition Agent
Identifies whether the passenger wants a new booking, a change, or a cancellation.
Request Recognition Agent
Identifies whether the passenger wants a new booking, a change, or a cancellation.
Request Recognition Agent
Identifies whether the passenger wants a new booking, a change, or a cancellation.
Booking Detail Agent
Captures start, destination, date, time, and special requirements such as a pushchair or wheelchair space.
Booking Detail Agent
Captures start, destination, date, time, and special requirements such as a pushchair or wheelchair space.
Booking Detail Agent
Captures start, destination, date, time, and special requirements such as a pushchair or wheelchair space.
Account Matching Agent
Matches the caller’s phone number or email address to the right customer account.
Account Matching Agent
Matches the caller’s phone number or email address to the right customer account.
Account Matching Agent
Matches the caller’s phone number or email address to the right customer account.
Dispatch Integration Agent
Submits the request to the dispatch system, reads back the confirmation or available alternatives, and confirms the ride to the passenger.
Dispatch Integration Agent
Submits the request to the dispatch system, reads back the confirmation or available alternatives, and confirms the ride to the passenger.
Dispatch Integration Agent
Submits the request to the dispatch system, reads back the confirmation or available alternatives, and confirms the ride to the passenger.
The Result
The ride is booked before the passenger hangs up, and the confirmed job is already in your dispatch system.
Measurable Outcomes Across Public Transportation
Measurable Outcomes Across Public Transport
Operations & Finance
•
Handle rising passenger demand without growing the service team in proportion.
•
Transparent, usage-based costs per channel and per agent.
•
Service knowledge is documented and stays in the organization when staff change.
Customer Service & Passenger Experience
•
24/7 reachability and shorter waits, especially in rural areas.
•
Multilingual service and accessible voice contact, with no additional staff.
•
Consistent answers across phone, chat, and email.
IT & Technical Leaders
•
Integrates with your existing timetable, dispatch, and fare systems without replacing them.
•
Voice goes live on your current number via call forwarding, with no change to your phone system.
•
EU operation (Frankfurt region), tenant-separated data, role-based access, and full audit trails.
Operations & Finance
•
Handle rising passenger demand without growing the service team in proportion.
•
Transparent, usage-based costs per channel and per agent.
•
Service knowledge is documented and stays in the organization when staff change.
Customer Service & Passenger Experience
•
24/7 reachability and shorter waits, especially in rural areas.
•
Multilingual service and accessible voice contact, with no additional staff.
•
Consistent answers across phone, chat, and email.
IT & Technical Leaders
•
Integrates with your existing timetable, dispatch, and fare systems without replacing them.
•
Voice goes live on your current number via call forwarding, with no change to your phone system.
•
EU operation (Frankfurt region), tenant-separated data, role-based access, and full audit trails.
Operations & Finance
•
Handle rising passenger demand without growing the service team in proportion.
•
Transparent, usage-based costs per channel and per agent.
•
Service knowledge is documented and stays in the organization when staff change.
Customer Service & Passenger Experience
•
24/7 reachability and shorter waits, especially in rural areas.
•
Multilingual service and accessible voice contact, with no additional staff.
•
Consistent answers across phone, chat, and email.
IT & Technical Leaders
•
Integrates with your existing timetable, dispatch, and fare systems without replacing them.
•
Voice goes live on your current number via call forwarding, with no change to your phone system.
•
EU operation (Frankfurt region), tenant-separated data, role-based access, and full audit trails.
More Transportation AI Use Cases
More Healthcare AI Use Cases We Orchestrate
Timetable & Fare Information
Timetable & Fare Information
Connection, real-time status, and ticket price in one answer, drawn from the most current source, including construction work and fare zones.
Connection, real-time status, and ticket price in one answer, drawn from the most current source, including construction work and fare zones.
Subscription Applications & Cancellations
Subscription Applications & Cancellations
Guided Deutschlandticket applications with field and spelling checks, handed to your team complete and ready for review.
Guided Deutschlandticket applications with field and spelling checks, handed to your team complete and ready for review.
Group & Extra-Service Trips
Group & Extra-Service Trips
Complete requests from schools and clubs, with date, route, group size, and luggage flagged, opened as a case for approval.
Complete requests from schools and clubs, with date, route, group size, and luggage flagged, opened as a case for approval.
Complaint Management
Complaint Management
One case per complaint across every channel, categorized, routed to the right team, with a drafted reply and a daily overview.
One case per complaint across every channel, categorized, routed to the right team, with a drafted reply and a daily overview.
Lost Property
Lost Property
Reports for lost tickets and smart cards captured with line, time, and contact details under a case number, ready for staff to search.
Reports for lost tickets and smart cards captured with line, time, and contact details under a case number, ready for staff to search.
General Enquiries & Routing
General Enquiries & Routing
Standard questions answered from approved content with a source reference; everything else routed to the right team, with confirmation to the passenger.
Standard questions answered from approved content with a source reference; everything else routed to the right team, with confirmation to the passenger.
Explore the Aigentiq Platform
Explore the Aigentiq Platform
Explore the Aigentiq Platform
For Business Leaders
Get help identifying where agentic AI delivers measurable results across your operations and create a clear, realistic path to get there.
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For Technical Leaders
Explore Aigentiq's orchestration architecture, integration model, and enterprise governance layer, built for complex, multi-system environments.
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Frequently Asked Questions
1. Which passenger requests can AI agents handle in public transport?
Timetable and connection information, fare questions, on-demand ride bookings, subscription applications such as the Deutschlandticket, group trips, lost property, complaints, and general enquiries. Standard cases are resolved end to end; every use case has a defined handoff point where your team takes over with all details already captured.
2. Do we need to replace our timetable, dispatch, or ticketing systems?
3. How does this help a small service team facing staff shortages?
4. Can passengers use the service in other languages?
5. How is passenger data protected?
Industries
Industries
Industries